How do I reset Kayo on my TV?

When Kayo Sports isn’t performing as expected on your TV – whether it’s buffering, freezing, showing error messages, or simply not loading – a “reset” of the app can often resolve the issue. Unlike resetting your entire TV to factory settings, which is a drastic step, resetting Kayo usually involves a few focused troubleshooting techniques to refresh the app’s data and connection visit kayosports.com.au/connect.

Here’s how to effectively “reset” Kayo on your TV, categorized by the common streaming devices.

1. The Power Cycle (Device Reboot)

This is the simplest and often most effective “reset” for any electronic device, including your TV or streaming stick. It clears out temporary glitches in the system.

How to do it:

1. Turn off your TV (and any connected streaming device like a Fire Stick, Roku, Apple TV, PlayStation, or Xbox).
2. Unplug your TV and the streaming device from the power outlet.
3. Wait for at least 1-2 minutes. This allows any residual power to drain, ensuring a complete reset.
4. Plug everything back in and power on your devices.
5. Launch Kayo Sports and see if the issue is resolved.

2. Clearing the Kayo App Cache

Apps store temporary data (cache) to load faster and perform more efficiently. However, a corrupted or overloaded cache can lead to performance issues. Clearing it forces the app to load fresh data.

How to do it (steps vary by TV/device brand):

• Samsung TV:
  1. Press the Home button on your remote.
  2. Go to Settings (gear icon) > Support > Device Care.
  3. Select Manage Storage.
  4. Choose the Kayo app and then select View Details.
  5. Select Clear Cache.
• LG TV:

1. Press the Home button on your remote.
2. Go to Settings > General > Storage.
3. Select Clear Cache.

• Android TV / Google TV (e.g., Sony, Hisense, TCL Android TVs, Chromecast with Google TV):

1. From the Home screen, go to Settings (gear icon).
2. Select Apps > See all apps.
3. Scroll down and select the Kayo app.
4. Choose Clear Cache. If the issue persists, you might also try Clear Data (note: this will log you out and remove any saved preferences within the app, requiring reactivation).

• Apple TV:
• Apple TV devices typically don’t have a direct “Clear Cache” option for individual apps. Instead, you usually need to delete and reinstall the app.
• Roku:
• Roku also doesn’t have a per-app cache clear. Reinstalling the channel is the equivalent.
• Amazon Fire TV Stick:

1. Go to Settings > Applications > Manage Installed Applications.
2. Select the Kayo app.
3. Choose Clear Cache. You can also choose Clear Data here if clearing the cache doesn’t work (this will log you out).

• PlayStation 4/5 & Xbox One/Series X|S:
• For consoles, often a full device power cycle (unplugging it) is the method for clearing the system cache. You can also try clearing the Kayo app data or reinstalling the app from the console’s storage settings.

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3. Deleting and Reinstalling the Kayo App

This is a more thorough “reset” for the app itself. It ensures you have the latest version and removes any corrupted installation files. Your Kayo viewing history and profile information are stored on your Kayo account, not locally on the app, so you won’t lose them.

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How to do it (steps vary slightly by device):

1. Locate the Kayo app on your TV’s home screen or app launcher.
2. Highlight the Kayo app icon.
3. Find the “Delete” or “Remove” option:
   • Smart TVs (Samsung, LG, Hisense, Android TV): This is usually found in the app settings or by holding down the select button on the app icon until a menu appears.
   • Roku: Press the * (star) button on your remote and select “Remove channel.”
   • Amazon Fire TV Stick: Go to Settings > Applications > Manage Installed Applications > Kayo > Uninstall.
   • Apple TV: Highlight the app, press and hold the clickpad/touch surface until the app icon wiggles, then press the Play/Pause button and select “Delete App.”
   • PlayStation/Xbox: Highlight the Kayo app, press the Options button (PS) or Menu button (Xbox) on your controller, and select “Delete” or “Uninstall.”
4. Confirm deletion.
5. Restart your TV/device (via power cycle as described in step 1).
6. Go back to your TV’s app store (or channel store) and search for “Kayo Sports” again.
7. Download and reinstall the Kayo app.
8. Open the app and follow the activation steps (using the 8-digit code/QR code with a separate device) to log back in.

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4. Check Internet Connection and Router

Sometimes the issue isn’t the Kayo app, but your internet connection.

• Test your speed: Use a speed test app on your TV (if available) or a separate device connected to the same Wi-Fi. Kayo recommends at least 7.5Mbps for HD streaming.
• Reboot your router: Unplug your Wi-Fi router from power for 20-30 seconds, then plug it back in and wait for it to fully restart.

By systematically applying these “reset” methods, you can often troubleshoot and resolve most Kayo Sports streaming issues on your TV, getting you back to the live action without much fuss.